#Callcenter solution software#

#Callcenter solution software#

Though often used interchangeably, call center software and contact center software are slightly different.Ĭontact centers are omnichannel, meaning agents can connect with inbound/outbound callers across a variety of communication channels like voice calling, website chat, SMS, email, or social media.Ĭall center solutions, as the name suggests, communicate via voice calls. When you think of telemarketing, you’re thinking of an outbound call center.īlended call centers make and receive inbound/outbound calls for all of the above reasons and any additional business processes.Ĭall Center Software vs Contact Center Software: Outbound call centers make outgoing calls to current or potential customers, most often in the form of sales, surveys, fundraising, or even raising awareness about a political campaign. They most often provide customer service and support, make product recommendations, take orders or make appointments, collect account payments, or assist with account management. Inbound call centers receive incoming calls from current or potential customers. There are three main types of call center software: Inbound, Outbound, and Blended. Call Center software is a cloud-based business communication software that improves call volume management through features that optimize call flows, allow customers to get better and faster assistance, and automate business processes.